Data Protection & Privacy Policy | BM Removals & Storage

BM Removals & Storage (“we”, “us”, “our”) is committed to protecting your privacy. This notice explains what personal data we collect, why we collect it, how we use it, and your rights under UK GDPR and PECR.

Contact details (data controller)
BM Removals & Storage, Eastleigh, Hampshire
Email: bmremovalsstorage@hotmail.com
Phone: 07551 895126

1) The data we collect

We collect and process the following information when you contact us, request a quote, or use our services:

Contact details – name, phone, email.
Move details – addresses, access/parking notes, dates, property type, inventory/volume, specialist items.
Media for surveys – photos/video of rooms, items and access routes.
Service records – quotes, bookings, invoices, messages and call notes.
Payments – payment status and references; card details are handled by our payment provider (we don’t store full card numbers).
Website data – IP address, device and cookie IDs for analytics/consent logs; form submissions and error logs.
Marketing preferences – your choices about receiving updates.

2) Why we use your data (lawful bases)

To provide quotes and perform our contract – planning, scheduling, packing, removals and storage; invoicing and customer service. (Contract)
To run and improve our business – manage enquiries, prevent misuse, keep records, analyse site usage. (Legitimate interests)
To send marketing you ask for – e.g., service updates or offers. (Consent – you can withdraw anytime)
To meet legal duties – tax and accounting records, insurance and risk management. (Legal obligation)

3) Who we share data with

We only share what’s necessary with trusted providers who help us deliver our services:

Email, forms and CRM tools; website hosting and analytics.
Payment processors (for card/bank payments).
Insurance providers/adjusters (for cover and claims).
Subcontractors/partners we agree with you (e.g., specialist lifting, disposal/donation).
Law enforcement or regulators when required by law.
Digital partners (for digital operations purposes)

All providers are bound by contracts to protect your data. Some may be outside the UK/EEA; where so, we use recognised safeguards (e.g., the ICO’s IDTA/SCCs) to protect your information.

4) Your privacy rights

You can access, correct, delete, restrict or object to our use of your data, and ask for portability of data you provided to us. Where we rely on consent, you can withdraw it at any time.
To exercise your rights, email bmremovalsstorage@hotmail.com. We’ll respond within one month.

If you’re unhappy, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113. We’d appreciate the chance to resolve issues first.

5) Cookies & similar technologies

We use cookies and similar tech on our site. You’ll see a banner when you first visit and can manage your choices at any time.

What we use (examples):

Essential cookies – operate the site, remember form progress and security (cannot be switched off).
Analytics (e.g., Google Analytics 4) – understand page usage and improve the site. (Consent)
Anti‑spam & forms (e.g., reCAPTCHA/form protection) – stop bots and spam. (Consent where not strictly necessary)
Embeds (e.g., maps/social) – show third‑party content which may set their own cookies. (Consent)

Your consent is required for non‑essential cookies. You can also block cookies in your browser settings.

6) Marketing

We only send marketing if you opt in, and you can unsubscribe any time via the link in our emails or by contacting us.

7) Security

We use technical and organisational measures appropriate to the risk (secure hosting, access controls, encryption in transit, limited staff access). No system is 100% secure; please take care when sending sensitive info.

8) Third‑party links

Our website may link to other sites. Those sites have their own privacy policies; we’re not responsible for their content or practices.

9) Changes to this policy

We may update this notice from time to time. We’ll post the latest version here and change the “Effective date” above.